Booking & Cancellation
TThese terms and conditions govern the use of Ephesian Tourism & DMC’s website, located at https://ephesiantourism.com. By accessing or using this website or any of its services, you acknowledge that you agree to these terms and conditions. If you do not agree with any part of these terms, please refrain from using our services.
Definitions
- Client, You, or Your: Refers to any individual accessing the website and agreeing to the Company’s terms and conditions.
- The Company, Ourselves, We, Our, or Us: Refers to Ephesian Tourism & DMC.
- Party, or Parties: Refers collectively to the Client and the Company.
- Departure Date, Scheduled Tour Departure Date: Refers to the starting date of your travel services.
Booking Policy
Reservation Process
- Reservations can be made through our website, email, WhatsApp, or phone.
- A minimum deposit of 50% of the total cost is required at the time of booking.
- The remaining balance must be paid no later than 30 days before the scheduled departure date.
- For reservations made within 30 days of the departure date, the full package amount must be paid upon booking.
- In certain cases, we may offer flexible deposit amounts or alternative payment deadlines based on the specific conditions of your booking. Any special arrangements, such as a reduced deposit or revised payment schedule, will be indicated on your invoice.
- In such cases, please refer to the payment deadlines and details shown on your invoice, which will override our standard reservation policies. Ensure all payments align with the specific terms outlined in the file sent to you.
Important Payment Deadlines
- To secure your booking, please ensure all payments are completed by the specified deadlines. Reservations not paid in full by the 30-day deadline may be canceled, and the initial deposit may be forfeited.
- If you experience difficulties with payment schedules, please contact us directly for assistance.
- In cases where alternative payment deadlines or special arrangements have been agreed upon, the deadlines specified in your invoice will take precedence over standard deadlines.
- We encourage you to review your invoice carefully to avoid any confusion and ensure payments are made on time to secure your bookings.
Payment Methods
We offer the following convenient payment options:
- Bank Transfer:
- A 50% deposit is required upfront to secure the reservation.
- A 2% bank charge applies to both the deposit and the remaining balance.
- Online Credit Card Payment:
- Enjoy fast and secure payments through our online payment system.
- A 4% bank charge applies to both the deposit and remaining balances.
- Only 3D Secure Credit Cards are accepted. 3D Secure adds an extra layer of protection against fraudulent activities by verifying cardholder identity through a One-Time Password (OTP) sent via SMS or email.
- Cash Upon Arrival:
- Available only if explicitly approved by your travel specialist during the booking process.
- No additional fees apply for this method.
Booking Confirmation
After payment is received, you will receive a confirmation email containing all booking details. If you do not receive confirmation within 24 hours, please contact us directly.
Cancellation Policy
Cancellation Deadlines and Fees
The following cancellation penalties apply:
| Notice Period Before Departure | Cancellation Fee |
|---|---|
| More than 45 Days | €150 per person (planning fee). |
| 45-30 Days | 30% of the total cost OR €250 per person (whichever is higher). |
| 29-15 Days | 50% of the total cost OR €250 per person (whichever is higher). |
| Less than 14 Days | No refund (treated as a no-show). |
Examples for Clarity:
- For a total cost of €1,000 per person, canceling 35 days before departure will result in a penalty of €300 (30%).
- For a total cost of €700 per person, canceling under the same conditions will result in a penalty of €250, as 30% (€210) is less than €250.
Refund Policy
- Refunds for cancellations (when applicable) will be processed within up to 40 calendar days following the originally scheduled departure date.
- Bank charges and transaction fees will be deducted from the refunded amount.
Exceptions
- Customized Tour Packages:
- Personalized packages that include discounted, special rates, or non-refundable services are non-refundable, unless explicitly stated otherwise.
- Force Majeure (Emergencies):
- Exceptional circumstances such as natural disasters, government-imposed restrictions, health emergencies, travel bans, or other uncontrollable events may warrant special consideration.
- In such cases, refunds, postponements, or fee waivers may be offered at the Company’s discretion. Please contact us to discuss such scenarios.
Cancellation Request Procedure
Cancellations can be requested via email, phone, or WhatsApp. Please include your booking details for efficient processing.
Modification Policy
Flexible Modifications
- Changes to reservations are allowed free of charge, up to 8 days before your scheduled departure date.
- For tailor-made tour packages that include special arrangements such as accommodation, flight tickets, or other non-standard services, the specific terms and conditions for those services will apply. These may involve fees or restrictions depending on the policies of the third-party providers involved.
Postponements
- Reservations may be postponed within the same travel season, subject to availability. Postponements during festival seasons, national holidays, or public holidays are excluded.
- For packages involving flight tickets, additional fees may apply. Price differences arising due to seasonal changes will be communicated during your postponement request.
Changes in Guest Numbers
- The final cost is calculated based on the number of adults and children confirmed at the time of booking.
- Reducing the number of guests after booking may result in price adjustments. Confirmed prices are based on the initially declared group size.
Emergency Assistance
For last-minute emergencies requiring modifications, please contact our 24/7 support line. Our team will do its best to accommodate your needs.
Day Tour Itineraries
- All day tour itineraries are subject to slight changes in the order of site visits. While we are committed to covering all the promised sites listed in the itinerary, the order in which sites are visited may vary based on local conditions, traffic, weather, or other logistical factors.
- On the day of the tour, the tour guide will have full authority to make decisions regarding the best sequence of site visits to ensure a smooth and enjoyable experience for all participants.
- Rest assured, every effort will be made to ensure all scheduled sites and experiences are delivered by the end of the day.
Important Notices
- Our booking, cancellation, and modification policies are subject to change without prior notice.
- Customers are responsible for reviewing the most recent version of these terms before making payments or reservations.
Additional Recommendations
- We strongly recommend purchasing travel insurance to protect your booking against cancellations, schedule changes, or unforeseen emergencies.
- For any disputes, we prioritize resolving them amicably before further legal action is pursued.
Legal Governance
These terms are governed in accordance with the laws of the Republic of Türkiye.
- Any disputes will fall under the jurisdiction of the Türkiye Consumer Courts.
Need Assistance?
We’re committed to making your travel experience seamless and enjoyable. For any inquiries or further clarification, please feel free to contact us via:
Email: hello@ephesiantourism.com
Phone: +90 232 892 2264
WhatsApp: +90 540 374 3787