Booking & Cancellation

These terms and conditions govern the use of DYF TURIZM TIC.LTD.STI.’s website, located at https://ephesiantourism.com/. By accessing and utilizing this website, it is understood that you agree to comply with and be bound by these terms and conditions. If you do not agree with any part of these terms and conditions, refrain from using Ephesian Tourism & DMC’s services.

Definitions

  • Client, You, or Your: refers to the individual accessing the website and accepting the Company’s terms and conditions.
  • The Company, Ourselves, We, Our, or Us: refers to DYF TURIZM TIC.LTD.STI.
  • Party, Parties, or Us: refers to both the Client and the Company.

Booking Policy

Reservation Process

Bookings can be made through various channels, including online, email, WhatsApp, or phone calls.

Payment Methods

Upon completing a reservation, a minimum deposit of 50% of the total cost is required. Once you receive an email notification with your receipt, your reservation is considered confirmed. The remaining balance must be paid no later than 30 days before the scheduled arrival.

Booking Confirmation

A confirmation email will be sent upon successful booking.

Cancellation Policy

Cancellation Deadlines and Fees

  • Cancellations received more than 30 days before the departure date will incur a penalty of €50 per person.
  • Cancellations received between 30 and 14 days before the departure date will incur a penalty equal to 20% of the total cost per person.
  • Cancellations received within 14 days of the departure date are subject to a 30% cancellation fee of the total cost per person.
  • Cancellations received less than 14 days prior to the departure date will be considered as no-show and are subject to full charges.

Refund Policy

Full refunds are eligible if the cancellation is made within 30 business days after your canceled departure day.

Exceptions

In exceptional circumstances such as emergencies or force majeure events, the Company may consider waiving cancellation fees. Please contact us directly to discuss such cases.

Cancellation Request Procedure

Customers should initiate cancellation requests via email, phone call, or WhatsApp message.

Modification Policy

Changes to Bookings

Modifications or changes to existing bookings are permitted without any associated fees. We offer a free customization service.

Deadline for Modifications

Customers must request modifications to their bookings at least 7 days prior to their scheduled arrival. In case of emergencies, our 24/7 contact is available for immediate assistance.

Please note that this policy is subject to change without prior notice. It is your responsibility to review and understand the most recent version of our booking and cancellation policy.

For any further inquiries or clarification regarding our booking and cancellation policy, please contact us directly.

This booking and cancellation policy shall be governed by and construed in accordance with the laws of Republic of Turkiye Consumer Courts. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Republic of Turkiye Consumer Courts.

Please consult with legal professionals in your jurisdiction to ensure compliance with all applicable laws and regulations.