These Booking Conditions, together with our Privacy Policy and where your tour is booked via our website, together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with DYF TURIZM TIC.LTD.STI. is located at:MEHMET AKIF ERSOY MAH. HANIMELI SK. NO: 5 B ÜSKÜDAR/34682 – İstanbul , Türkiye (“we”, “us”, “our”). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to “you” and “your” include the first-named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
By making a booking, the first named person on the booking (“Lead Name”) agrees on behalf of themselves and all persons detailed on the booking that:
Please Note:
Our obligations to you will vary depending upon whether we act as a Package Organiser in the sale of a Package Holiday (e.g. where you make a booking of a multi-day tour or tailor made holiday) or as a Principal in the sale of a single service booking (i.e. where you make a day-trip or activity only booking); our differing obligations are set out below, in three separate sections:
Standard Deposit and Payment Conditions
A booking is secured with us when making full payment for your reservation, or when a non-refundable deposit of *EUR100 (or equivalent) is paid.
Once payment is received by us, we will then issue you with a booking confirmation.
We reserve the right to return your payment and decline to issue a booking confirmation at our absolute discretion. A binding contract will come into existence between you and us as soon as we have received payment and issued to you in writing a booking confirmation that will confirm the details of your booking and will be sent to you or your travel agent. You will be notified of the exact deposit amount required prior to any payment to us.
*Some exceptions may apply to deposits for bookings secured with our third party operators. You will be notified when making your reservation of the exact non-refundable deposit amount and this will be reconfirmed on your invoice.
A non-refundable 30% deposit will be required for group travel to the following destinations:
The balance of the cost of your arrangements (including any applicable surcharge) is due not less than 60 days prior to scheduled departure (unless otherwise specified prior to payment). If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in either Section B or Section C below (as applicable) will become payable.
Monies paid to an agent acting on our behalf, for tours operated by us, are held by the agent on our behalf.
For many of our tours sightseeing entrance fees, group tip kitty and local payments are obligatory, payable upon commencement of your tour. All prices listed are per person and details of these costs are noted in the Excluded Section of our tour itinerary/trip notes.
Online bookings: Auto-generated e-mails are sent immediately after payment is made to confirm payment has been received. Online bookings are not confirmed until a personalised e-mail detailing that a booking is confirmed is sent by a member our reservation team.
Do not book flights until you have received a personalised confirmation email from our reservations team which will be within 24 hours of receiving your online booking. We endeavour to display accurate availability on our website, though on rare occasions online bookings are made concurrently with others and our website can not reflect this information.
In recognition of special circumstances following the COVID-19 pandemic, between 26 November 2020 and 30 April 2021, you are able to secure your new^ Signature Tour reservation without paying a deposit at the time of booking. This allows you to search for the best flights in the coming weeks with the safe knowledge that if you have to change your holiday dates or plans there are no penalties to pay. Full payment for your Signature Tour can then be made upon conclusion of the “no deposit” period. A binding contract including these special terms will come into existence between you and us as soon as we have received payment and issued to you in writing a booking confirmation that will confirm the details of your booking and payment/s.
NOTE: If your booking is secured through an Agent, a deposit may be charged according to their own booking conditions, and this will later be offset against the cost of your tour.
^ applies to new bookings and not promotional bookings or deferred bookings where a refund credit note, customer credit voucher or other has been offered.
Whether a Refund Credit Note (for bookings confirmed with our Turkey Team) or a Customer Credit Voucher (for bookings confirmed with our International Teams) has been extended, these entitle you to re-book a holiday for a future date by the expiry date listed. These documents also entitle you to the same financial protection as your original reservation, where the customer’s fundamental rights are preserved, as set out by law.
The maximum value of our credit to you equates to the original amount paid to Ephesian Tourism for the booking plus any deferral incentive offered. If any unrecoverable costs apply to the original payment, you will be notified of these when the credit is linked to your booking. Should the credit note be cancelled by Ephesian Tourism, the maximum refund value is as per the original amount paid to us, less any unrecoverable costs.
They are valid until the listed expiry date and cannot be extended. Travel may be confirmed for any future dates (outside of the expiry limit) provided the replacement booking is paid in full before the applicable expiration date.
They are transferrable to family or friends unless otherwise stated. An alternate destination or tour can also be selected unless otherwise stated.
The full value of your credit note or voucher will be allocated to the replacement booking, and partial refunds do not apply. Independent Day Tours cannot be purchased with credit notes or vouchers.
If your original booking was deferred for any reason, and the replacement booking is cancelled more than 30 days in advance, a credit note will be offered. If the replacement booking is cancelled less than 30 days in advance, 100% of the total holiday cost will be forfeited.
Once you have chosen your replacement tour departure date and this has been confirmed by us, our Standard Booking Conditions will apply -including standard change and cancellation penalties. Please familiarise yourself with these conditions before securing your replacement booking, as some information may have been updated since your original booking was secured.
Lifetime Deposit Program suspended from 15 February 2020. Lifetime Deposits are valid for Signature group tours only. For bookings cancelled 60 days or more before travel, deposits will be held on file and can be put towards payment of a new group tour or tailor-made holiday of equal or greater value than the original.
Deposits are fully transferable to friends or family on receipt of an authorizing letter from the original lead passenger and can be put toward payment of a new, future tour of equal or greater value than the original.
Lifetime Deposits cannot be used to rebook the same tour on the same departure date and cannot be combined and is restricted to one per person, per holiday. Deposits are non-redeemable for cash or Local Payment components. Deposits will be lost if the reason for cancellation is non-payment of the original file by the final payment due date. If a booking is less than 60 days before departure, normal cancellation penalties apply. Any additional costs above the standard deposit amount are subject to the different terms and conditions and do not form part of the ‘Lifetime Deposit’.
Lifetime Deposits are only available for travellers that are genuinely unable to travel on their chosen date and are not redeemable if a discount or promotion is offered on the existing booking. Example; Travellers cannot utilise the Lifetime Deposit to defer their current booking and book the same destination, deferring their deposit for later date to secure a promotional price. Sale or promotional prices are applicable to new bookings only made during the promotional period and discounts will not be offered to confirmed bookings or Signature tours with the Lifetime Deposits, retrospectively.
We endeavour to ensure that all the information and prices both on our website and in any advertising material that we publish are accurate, however occasionally changes and errors occur, and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before you make your booking.
You MUST take out adequate and suitable travel insurance in order to take part in a tour organised by us and this is a condition of your contract with us. You are wholly responsible for arranging your own insurance. We reserve the right to request a copy of your insurance policy and/or a receipt showing payment of the premium, although we will not check this policy for suitability, and it will remain your responsibility at all times to ensure that you’re adequately insured.
A suitable insurance policy should provide adequate cover for medical expenses arising through illness or accident prior to or during the holiday and loss of holiday monies through cancellation and curtailment of the holiday for insurable reasons. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions.
You should ensure that there are no exclusion clauses limiting protection for the type of activities you will be undertaking during your tour. You should also ensure that your insurance policy will cover you for any independent arrangements, excursions or other activities that you may book to take part in during your holiday and which do not form part of your booking or contract with us. You should satisfy yourself that any travel insurance arranged is what you require and should arrange supplementary insurance if needed.
We reserve the right to cancel the booking, without any liability for refunds, of any customer who cannot satisfy us that they have purchased suitable travel insurance in accordance with this clause. Furthermore, if you choose to travel with inadequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
Any special requests must be advised to us at the time of booking e.g. diet, room location, room type i.e. twin/double, a particular facility at a hotel etc. i.e. swimming pool, gym, etc. You also need to confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation itinerary or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part and we do not accept bookings that are conditional upon any special request being met.
If you are forced or make the personal choice to return home early, we cannot refund the cost of any travel arrangements you have not used. If you cut short your holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of the travel services provided, we will not offer you any refund for that part of your tour not completed or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment. It is your responsibility to contact your insurer at this time for their instruction and to obtain any receipts locally that are required for your claim.
Anyone suffering from illness or disability or undergoing treatment for any physical or medical condition which may affect their participation in the tour must declare the true nature of such condition and provide us with full details before you make your booking so that we can try to advise you as to the suitability of your chosen tour. We may require you to produce a doctor’s certificate certifying that you are fit to participate, in addition to completing the Tour Suitability Form. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details, and may result in such persons being excluded from the tour in which case all monies paid will be forfeited and we will not be liable to pay any compensation whatsoever.
Where we accept your booking, you must make arrangements for the provision of any medication or other treatment required during the holiday. Some countries impose restrictions on certain types of medications, and may also limit the amount of medication which may be brought through customs, so we recommend that this is checked prior to travel.
For persons with pre-existing conditions including but not limited to: illness, diabetes, pregnancy, asthma, gastric reflux, cancer, heart problems, epilepsy, respiratory or mobility problems you should visit a doctor for a personal medical examination obtaining a medical clearance that certifies you as fully able to participate in the tour as described within the company literature specific to your tour or tailored arrangements prior to booking. You are responsible for assessing whether a Tour/Tailored arrangement are suitable for you. We will not and do not provide medical advice. It is your responsibility to assess the risks and requirements of each aspect of the itinerary based on your own unique circumstances, limitations, fitness level and medical requirements.
If your chosen holiday includes a cruise including sailing by Felucca or other or excursion or transfer by boat of any sort you must make it known at the time of booking if you or any member of your party is unable to swim. This will not prevent that person from participating in the tour but will enable us to take additional precautions for that person’s safety at such times as may be appropriate. Where the tour includes an overnight stay onboard a felucca, clients who are unable to swim are still able to undertake this tour though will need to book the Nile cruise upgrade for this particular leg of the journey.
We want to ensure that you or anyone in your booking party enjoy their holiday to the fullest, so to help ascertain if a tour or tailor-made itinerary is suitable, clients who fall into the following criteria are required to complete our Tour Suitability Form. Where considered necessary, due to participation requirements, upgrades or conditions may apply or we may be able to provide the holiday on a private basis (supplements apply).
No unaccompanied minors (i.e. those under 18 years of age) can be accepted on tours operated by us. Children under 18 years of age may travel on select tours provided that they are accompanied by a parent or a guardian who accepts full responsibility for them and subject, in all cases, to our ultimate discretion.
You agree to accept the authority and decisions of our employees, tour leaders, and agents whilst on tour with us. If in the opinion of such person, the health or conduct of a client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the client may be excluded from all or part of the tour, in which case all monies paid will be forfeited and we will not be liable to pay any compensation whatsoever to that client.
The tours operated or supplied by us have been designed to provide participants with an exposure to the true nature of the environment visited and therefore involve an element of potential risk and exposure to potential hazards over and above those associated with normal ’package’ holidays.
All bookings are accepted on the understanding that you appreciate such risks and hazards and that you undertake all tours at your own volition. For group tours, the specific itinerary, inclusions and additional information related to a holiday is detailed in the tour specific Trip Notes. The trip notes are the singular document that accounts for what will be provided on the holiday. For tailored arrangements, the specific itinerary, inclusions and additional information related to a holiday are detailed in the final PDF copy of your holiday itinerary. If you participate in an activity not specifically detailed as included (or where you sign a waiver to negate an inclusion, i.e. for boating trips in South East Asia, Latin America or other) in the tour/ holiday operated by us, you (i) accept all responsibility for taking part in such an activity and (ii) accept that no further services will be provided by us, with the exception of inclusion waiver activities.
Our holidays are adventurous by nature and you accept that the holiday may include travel to remote areas, within developing countries, where events are less predictable than is usually the case in, for example, Western Europe or North America. Many of the places visited do not have the same quality of emergency health and safety services that we are used to in the developed world. Internal flights can be cancelled, road transport can be uncomfortable and unreliable, and hotels often do not approach the standards of the West. If you are not prepared for this, you should not travel on these holidays. This unpredictability means that the itineraries should be seen as statements of intent, rather than as contractual obligations. A variety of factors, including weather, transport difficulties and political instability, might require changes in any itinerary. The tour leader will make any changes that are necessary. Only rarely will such changes be significant, and every reasonable effort will be made to minimise the effects of the enforced changes. No liability can be accepted for the results of changes or delays, irrespective of how they are caused.
Travel insurers may not cover specific activities within their standard insurance policies. It is your responsibility to check your insurer policy inclusions and you accept full responsibility for obtaining full comprehensive travel insurance for all activities as outlined with in our documentation or for any service you may arrange locally whilst on holiday with us.
You acknowledge also that you may be choosing to travel at a time where you could be exposed to the COVID-19 virus. You may be required to follow additional safety protocols on your trip and are obligated to abide by these measures. Failure to do so will result in the cancellation of all unused services with no recourse for compensation. Positive test results will be conveyed to affected travellers and we will assist you to seek medical advice, however, all expenses for testing, treatment or self-isolation will be at a personal cost
We use information from the Foreign Commonwealth and Development Office (FCDO) and reports from our own contacts in assessing whether the itinerary should operate. However, it is also your own responsibility to acquaint yourself with all relevant travel information, including applicable health risks, and the nature of your itinerary. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon such travel. To the fullest extent permitted by law, we accept no liability in relation to these additional risks.
Except where otherwise expressly stated in these Booking Conditions we are not obliged to provide a full refund (partial refunds maybe given after deducting unrecoverable costs such as deposits, flight tickets, train tickets, park fees, wildlife permits, visa letters and other) or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control. Check with your travel insurance provider as you may be able to reclaim these costs.Brexit Implications: please note that certain overseas travel arrangements may be affected as a result of the United Kingdom’s decision to leave the European Union. This could include an unavailability of certain flight routes, access to certain ports and airports etc. Please rest assured that this is something we will continue to monitor. However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as Force Majeure, and whilst we will endeavour to provide suitable alternative arrangements where possible, we will not be liable to refund or pay you any compensation.
We make every effort to ensure that your tour arrangements run smoothly but if you do have any problems during your holiday, please inform your tour guide/leader/hotel manager immediately.
If, the tour guide/leader is unavailable, please contact our local team (24hr contact details are listed on your Voucher). If the matter is still unresolved by our local team, please contact your booking consultant or our office, (note there may be a delayed reply based on time zones).
If you wish to complain after completion of your holiday, you must send formal written notice of your complaint to our Customer Care Team, in your own words, within 30 days of the end date of your holiday with us and provide in the letter your booking reference, tour name and start date and all other relevant information to your grievance. Please keep your letter concise and to the point, this will assist us to quickly identify your concerns and speed up our response to you. We will reply to your grievance within 28 days of its receipt.
Please note that privacy laws exclude us from commenting on any members not within your own booking party.
Failure to inform your guide or local team at the time, or follow the procedure set out above will affect your rights under this contract.
All our customers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in our opinion or in the opinion of any hotel manager or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other arrangements immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other arrangements will be made, and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.
We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change, please ensure your information is up to date.
Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. Upon entry, some Countries may also ask to see a copy of your full itinerary, flight tickets, and travel insurance. Additionally, proof of sufficient funds for the entire journey can be requested
Special conditions apply for travel to the USA, and all passengers must have individual machine readable passports.
You will be solely responsible for any cost, loss or damage which you incur as a result of a failure to obtain all necessary passports, visas and/or vaccinations. We do not accept any responsibility if you cannot travel or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities (including vaccinations). You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
If you or any member of your party misses your flight or other transport arrangement, it is cancelled or you are subject to a delay of over 3 hours for any reason, you must contact us, the airline, and your insurer or other transport supplier concerned immediately.
Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. If the airline does not comply with these rules you should complain to the Civil Aviation Authority. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your tour price from us. If for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. A delay or cancellation to your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight.
We cannot accept liability for any delay which is due to any of the reasons set out in clause 9 of these Booking Conditions (which includes the behaviour of any passenger(s) on any flight who, for example, fails to check-in or board on time).
The carrier(s), flight timings and types of aircraft shown in our brochure or on our website and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation.
Please note the existence of a “Community list” (available for inspection at www.ec.europa.eu/transport/modes/air/safety/air-ban_en) detailing air carriers that are subject to an operating ban with the EU Community.
Our advertising material is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements.
All participants in tours operated by us are expected to obey the laws and regulations of the countries visited and any failure to do so may relieve us of all obligations that we may otherwise have to you.
Local laws relating to the wearing of seatbelt may be non-existent or not enforced in some countries and therefore local people largely choose not to wear them. For this reason local service providers may or may not have seatbelts in vehicles or they may be hidden between seats or underneath protective seat covers. It is expected that where seatbelts are available customers must use them and remain seated at all times while the vehicle is moving. As such, customers acknowledge that seatbelts may not be available and therefore travel at their own risk.
In some countries departure taxes for flights, visas and other i.e., hotels in Dubai, must be paid locally and these are payable to the Government of the country departed. We do not offer a refund for these taxes and they will not be listed on any documentation received from us.
A number of Governments are introducing new requirements for air carriers to provide personal information about all travellers on their aircraft to the Authorities. The data will be collected either at the airport when you check in or in some circumstances when, or after you make your booking. Accordingly, you are advised to allow extra time to check in for your flight. Where we collect this data, we will treat it in accordance with our privacy policy.
Many of the services which make up your tour are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.
These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so.
This section only applies to Package Holidays booked with us, where we are acting as the Package Organiser (please see clause 20 for further details of when this will be the case). Please read this section in conjunction with Section A of these Booking Conditions.
Where your booking is for a Package Holiday that we have organised, as defined below, we will act as a “Package Organiser” and you will receive the rights and benefits under the Package Travel and Linked Travel Arrangements Regulations 2018 (“PTRs”), as outlined in this Section B of these Booking Terms and Conditions.
A “Package Holiday” exists if you book a combination of two of the following separate travel services:
provided that those separate travel services are purchased together from a single visit to our contact centre or website and are selected by you before you agree to pay; or are offered, sold or charged at an inclusive or total price; or are advertised, sold or charged at an inclusive or total price; or advertised or sold under the term “package” or a similar term.
IMPORTANT NOTE: Please note that:
These bookings will be treated as “Single Service” bookings and will not be afforded the benefit of the rights under the PTRs, please see Section C of these Booking Terms and Conditions for the terms applicable to such arrangements.
We reserve the right to amend the price of unsold tours at any time and correct errors in the prices of confirmed tours. We also reserve the right to increase the price of confirmed tours solely to allow for increases which are a direct consequence of changes in:
Such variations could include but are not limited to airline cost changes which are part of our contracts with airlines (and their agents), cruise ship operators and any other transport providers.
We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges and/or additional services or travel arrangements. You will be charged for the amount over and above that.
However, if this means that you have to pay an increase of more than 8% of the price of your confirmed tour (excluding any insurance premiums, amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another tour if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 7 days from the date of the written notification of this increase. We will consider an appropriate refund of insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy.
Should the price of your tour go down due to the changes mentioned above, then any refund due will be paid to you less an administrative fee of £10. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
There will be no change made to the price of your confirmed tour within 60 days of your departure nor will refunds be paid during this period.
Sale or promotional prices:
Are applicable to new bookings only, made during the promotional period and discounts will not be offered to confirmed bookings retrospectively. Cannot be used in conjunction with any other offer (apart from loyal repeat traveller discount). Exclude single supplements, pre or post accommodation and tour add-ons. Full payment is required at time of booking for 2 for 1 deals or 50% discount promotions, thereafter the booking is non-refundable/non-changeable – we strongly recommend you obtain travel insurance at this time. The 2 for 1 deal applies when 2 travellers book the same tour on same date and share a room. If one of the sharing travellers can no longer travel or is a no-show on arrival, the remaining passenger will be required to either share with another solo traveller of the same sex on the tour or pay the single supplement, if available. Ephesian Tourism reserves the right to withdraw the offer at any time.
Any changes to a confirmed Package Booking (for example, hotel, passenger names but not departure dates (see below) must be confirmed in writing by the person signing the booking form and must be accompanied by an administration fee of €100, per booking in addition to any further costs that we may incur and/or incurred or imposed by any of our suppliers. Whilst every reasonable effort will be made to accommodate changes and additional requests, we cannot guarantee that we will be able to meet your requested change. Where we are unable to assist you and you do not wish to proceed with the original booking, and we will treat this as a cancellation by you. A cancellation fee may be payable in accordance with clause 26.
A change of departure date must be requested in writing and must be accompanied by the above administration fee, unless the request is within 60 days of departure in which case this will be treated as a cancellation of your booking and the cancellation fees will be applied as detailed in clause 26 (below). Where a change of departure date is requested more than 60 days before departure and can be met by us, our charges are in addition to any further charges made by our appointed agent/suppliers, whereby you would incur charges levied by this third party.
Changes by you to a confirmed booking as detailed above are only permissible where you have made a booking at the standard price, and changes cannot be made to confirmed bookings which were made on a sale or promotional price. Should changes be required on a holiday booked at a sale or promotional price after the sale has ended, 100% cancellation fees apply. You may choose to re-book at the standard price available at the time. If booking a tour at a sale or promotional price full payment must be made at the time of booking, bookings are non-transferrable and non-refundable. If eligible for our Lifetime Deposit as detailed in paragraph four and requesting changes from the original booking or requesting a change of departure date more than 60 days prior to travel the administration fee will not be charged.
Please Note: If booking a group tour we do not provide the option to deviate from the arrangements noted as part of the itinerary such as booking your own hotels / accommodation / transportation / optional excursions (except where free time is noted) etc. If you do make independent travel arrangements whilst on a group tour, the remainder of your tour and any other services forming part of your booking with us are forfeited. Our liability to you and/or your party will cease at this point in time with no recourse for refund or compensation.
Important Note: Certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.
If you or any member of your party is prevented from travelling on their Package holiday, that person may transfer their place to someone else, subject to the following conditions:
You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out in clause 26 will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.
Important Note: Certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.
Applicable to Bookings secured before 1 July 2020
You may cancel the booking at any time provided that the cancellation is communicated to us in writing. Your notice of cancellation will only take effect when it is received in writing by us and will be effective from the date on which we receive it.
Should one or more member of a party cancel, it may increase the per person holiday price of those still travelling and you will be liable to pay this increase.
Since we incur costs in cancelling your arrangements, cancellation charges will be applied as shown below calculated from the day when written notice is received by us. The more notice that we receive, the less we will charge you. However, in addition to the charges shown below many air tickets have no refund value whatsoever and, therefore, airlines may impose 100% cancellation charges and the cost of a new ticket. Cancellation charges apply as follows:
| Period before departure in which you notify us | Cancellation fee per person |
|---|---|
| 60 days or more | Deposit only (unless eligible for Lifetime Deposits – see paragraph 4) |
| 59 – 31 days | 50% of total holiday cost or deposit – whichever is the greater amount |
| 30 days or less | 100% of total holiday cost |
Please note that all amendments charges are not refundable in any circumstances. All 50% discount promotions and 2-for-1 offers are non-refundable, non-changeable and non-transferable under any circumstances. Occasionally other deals may have the same conditions. Arctic Expedition Cruises and Antarctic Solar Eclipse tours are non-refundable and non-transferable after full payment at 90 days prior to departure. Please check with your Reservations Consultant or on your Booking Confirmation.
If your original booking was deferred for any reason, and the replacement booking is cancelled more than 30 days in advance, a credit note will be offered. If the replacement booking is cancelled less than 30 days in advance, 100% of the total holiday cost will be forfeited.Important Note: Certain arrangements (such as flight tickets) may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above.
If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
Where possible, we will deduct the cancellation charge(s) from any monies you have already paid to us.
Fully Flexible Deposit Payment Conditions, if you cancel your package booking before departure
Valid for *new Signature tour bookings made between 1 July 2020 and 30 June 2021. Please see clause 1.1 for further details
You may cancel the booking at any time provided that the cancellation is communicated to us in writing. Your notice of cancellation will only take effect when it is received in writing by us and will be effective from the date on which we receive it.
Should one or more member of a party cancel, it may increase the per person holiday price of those still travelling and you will be liable to pay this increase.
Cancellation charges will be applied as shown below calculated from the day when written notice is received by us.
If cancelling 16 days or more prior to departure no cancellation fees apply with the exception of any unrecoverable costs such as flight tickets etc. that you were notified of at time of booking.
Cancellation charges apply as follows:
| Period before departure in which you notify us | Cancellation fee per person |
|---|---|
| 16 days or more | None, except for any unrecoverable costs you were notified of at time of booking |
| 15 days or less | 100% of total holiday cost |
Please note that all amendments charges are not refundable in any circumstances. All 50% discount promotions and 2-for-1 offers are non-refundable, non-changeable and non-transferable under any circumstances. Occasionally other deals may have the same conditions.
Please check with your Reservations Consultant or on your Booking Confirmation.
If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
*If your original booking was deferred for any reason, and the replacement booking is cancelled more than 30 days in advance, a credit note will be offered. If the replacement booking is cancelled less than 30 days in advance, 100% of the total holiday cost will be forfeited.
We aim to operate all tours as advertised but as we plan the tours many months in advance, we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.
Changes: If we make an insignificant change to your Package Holiday, we will make reasonable efforts to inform you or your travel agent as soon as reasonably possible if there is time before your departure, but we will have no liability to you. Examples of insignificant changes include alteration of your flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, minor amendments to the daily itinerary, and changes of carriers. Please note that carriers such as airlines used in the brochure may be subject to change.
Occasionally we may have to make a significant change to your confirmed arrangements. Examples of “significant changes” include the following, when made before departure:
Cancellation: We will not cancel your travel arrangements less than 42 days before your departure date, except for reasons of force majeure, low numbers or failure by you to pay the final balance by the applicable due date. We may cancel your tour before this date if, e.g., the minimum number of clients required for a particular travel arrangement is not reached. Please note that all amendments charges are not refundable in any circumstances.
If we have to make a significant change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will opt to offer you either:
You must notify us of your choice within 2 days of our offer. If we do not hear from you within 2 days, we will contact you again to request notification of your choice. If you fail to respond again, we will assume that you have chosen to accept the change or alternative booking arrangements.
If your original booking was deferred for any reason, and the replacement booking is cancelled more than 30 days in advance, a credit note will be offered. If the replacement booking is cancelled less than 30 days in advance, 100% of the total holiday cost will be forfeited.Insurance If we cancel or make a significant change and you accept a refund, we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy.
Compensation In addition to a full refund of all monies paid by you, we will pay you reasonable compensation of GBP £40 per person or equivalent, in the following circumstances:
The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
*IMPORTANT NOTE: We will not pay you compensation in the following circumstances:
In the event of unavoidable and extraordinary circumstances resulting in a change to your stay (or where we become unable to provide a significant portion of the booked arrangements after your journey has commenced), alternative arrangements can usually be made by re-purposing the monies paid to us (less any cancellation or change fees which have already been applied). Where substitute arrangements are of a lower standard, an appropriate refund will be granted. Any further costs incurred, would need to be addressed with your personal travel insurance provider. For the purposes of this clause, “unavoidable and extraordinary circumstances” mean warfare, acts of terrorism, significant risks to human health (such as the outbreak of serious disease at the travel destination) or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely back to your departure point. Decisive action will be taken by us in such cases, when travel advice is changed or updated by the Foreign Commonwealth and Development Office (FCDO).
In the event of unforeseen circumstances or extensions to your stay, direct assistance can be offered by us until the date of completion of your original travel arrangements made with us. Any relief required after this time would need to be addressed with your personal travel insurance provider.
Ephesian Tourism is a member of TURSAB. A7747 (Association of Turkish Travel Agencies),
If, whilst you are on holiday, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require assistance which is not owing to any failure by us, our employees or sub-contractors we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence.
This section applies to all single service bookings that you make with us prior to departure (e.g. where you make a day-trip or activity only booking) when we are acting in a Principal capacity. Please read this section in conjunction with Section A of these Booking Conditions.
Price quotations are subject to change without notice, until a booking has been confirmed.
Unless otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.
Prices do not include tips/gratuities to tour directors, drivers or local guides, passport and visa fees, baggage and personal insurance, any items of a personal nature, taxes or duties, and any beverages or food not specifically listed under the “Inclusions” for the Day Tour or single service you have booked.
Where you have booked a Day Tour, upon making payment for your Day Tour you will receive a link to your electronic Voucher. Paper copies of vouchers will not be posted.
You will receive a personalised Ephesian Tourism Voucher for each tour, event or service booked. You must provide the original, authentic Voucher to the appropriate service provider in order to redeem your tour, ticket, or package. Your reservation cannot be honoured or redeemed without presenting a valid Voucher.
For security purposes, when redeeming your Voucher you must present a valid Photo ID and sign the Voucher. This is for identification purposes and helps us to prevent fraud.
In some cases we also require that you present the credit or debit card used to purchase your tour or ticket at the time of redemption. This generally applies only to attraction and show tickets. This helps us to prevent credit-card misuse. You will be advised at checkout whether or not you must present the credit or debit card used for booking.
Please note that your Voucher(s) can be confiscated – and immediately cancelled without refund – if your signature and/or name do not match those shown on either your credit or debit card.
All requests for modifications and amendments to your single service booking must be directed to the Ephesian Tourism Reservations Team who will process the request. Click here to submit a “Date Amendment” or “Cancellation” request on an existing booking.
We do not charge a fee to amend or change the dates of an existing booking, as long as the request is received by our Reservations Team more than thirty (30) days ahead of your confirmed travel date.
It is not possible to change or modify a special event, theatre or show ticket. Sales of these tickets are final and cannot be amended once your original purchase is confirmed.
All other date-change requests and amendments are subject to availability by our suppliers and/or service providers; we cannot guarantee the success of any date-change request.
If you request a date change within four (4) days or less of your confirmed travel date, we will attempt to honour your request; however, changes made four days or less from your original travel date may be subject to an additional fee.
If you or any other member of your party decides to cancel your confirmed single service booking you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it. The person to notify us of any cancellation must be the same person that made the booking.
Should one or more member of a party cancel, it may increase the per person holiday price of those still travelling and you will be liable to pay this increase.
Since we incur costs in cancelling your arrangements, you will have to pay the cancellation charges. Event, Attraction, Theatre, Show or Coupon Ticket are non-refundable in all circumstances. For other Day Tours the applicable cancellation charges are noted on the specific tour’s pages under important information.
This clause 34 outlines the rights you have if you wish to cancel your single service booking. Please note that there is no automatic statutory right of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Directive 2011/83/EU).
Occasionally our suppliers and/or service providers make changes to tour dates, prices, inclusions, coverage, age requirements, and other Day Tours or other single service features and/or requirements. As a result, we reserve the right to cancel, change or substitute any service, tour, ticket or product that you have booked with us, at any time, for any reason.
In such cases, if you are dissatisfied with the alternative arrangements offered (where we are able to offer alternative arrangements), you will be entitled to a refund of the original purchase price.
Notwithstanding the above, when we are informed in advance by our agents, service providers and/or suppliers of a significant change to a single service booking we make every reasonable effort to notify you and/or your travel agent as appropriate, in order to amend or re-issue the booking where feasible.
Very rarely, we may be forced by “force majeure” to change or terminate all or some of your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds, pay you compensation or meet any costs or expenses you incur as a result.