DISTANCE SALES AGREEMENT

This Distance Sales Agreement (“Agreement”) is made between:

SELLER

Company Name: Ephesian Turizm Tic. LTD. STI.
Address: Ataturk Mah. 1023 Sok. No: 11/1, Selcuk – Izmir / Turkiye
Contact Information:

  • Mobile: +90 540 374 3787
  • Office: +90 232 892 2264
  • Email: hello@ephesiantourism.com
  • Tax Office: Selcuk
  • Tax ID Number: 3361305548
  • Trade Registry Information: Selçuk Chamber of Commerce, Trade Registration Number: 2593

CUSTOMER

Full Name: As provided by the buyer
Billing Address: As provided by the buyer
Email Address: As provided by the buyer
Phone Number: As provided by the buyer

By accepting this Agreement, the Customer consents to the terms of the sale as described below.

ARTICLE 1: SUBJECT OF THE AGREEMENT

This Agreement governs the remote sale of the following product/service as described below:

  • Tour/Service Description: As detailed and offered in the booking program or invoice.
  • Date of Service: As confirmed during booking or offered in the program.
  • Sales Price: As stated in the booking confirmation or invoice.

This Agreement is established in compliance with the Turkish Law on the Protection of Consumers (Law No. 6502) and the Regulation on Distance Contracts, ensuring the rights and obligations of the parties.

ARTICLE 2: DELIVERY OF SERVICE

  1. Delivery Scope:
    • The service or tour will be delivered to the Customer as per the details confirmed in the program or booking confirmation.
    • Tour confirmations, tickets, and additional details will be sent to the Customer’s provided email address. Note: Customers are responsible for ensuring that the email provided is functional and that they check their inbox (and spam/junk folders) promptly after booking.
  2. Flexibility of Itinerary:
    • The Seller reserves the right to modify the order of visits or itinerary based on operational circumstances such as weather, traffic, or availability.
    • All promised destinations and activities will still be covered by the end of the service period. The tour guide is authorized to make any necessary adjustments to the order of events for the overall benefit of the tour experience.
  3. Force Majeure:
    • In cases of delays or disruptions caused by unforeseen circumstances (e.g., natural disasters, pandemics, or government restrictions), the Seller will notify the Customer and attempt to offer alternative arrangements, reschedule the tour, or provide a refund at its discretion.

ARTICLE 3: PAYMENT TERMS

  • Payments must be made via the available methods offered during the booking process, including credit cards, bank transfers, or other accepted options.
  • The total cost of the order, including applicable taxes, is stated in the booking confirmation.
  • Payment is only considered complete when the full amount is successfully received by the Seller.

Secure Payments: All online payments are processed using certified systems that comply with industry-standard encryption and security practices.

Non-Payment: If payment cannot be processed for any reason, the Seller reserves the right to cancel the reservation until the issue is resolved.

ARTICLE 4: RIGHT OF WITHDRAWAL & CANCELLATION

4.1 Right of Withdrawal

  • The Customer has the right to withdraw from this Agreement within 14 days of purchase without providing any reason, provided that:
    1. The service or tour has not commenced.
    2. No irreversible arrangements (e.g., accommodation, tickets, special bookings) have been made as part of the service.
  • To exercise the right of withdrawal, the Customer must submit a written request via email to hello@ephesiantourism.com.

Refund Timeline: Refunds for eligible withdrawals will be processed within up to 40 calendar days following the originally scheduled service date. Any applicable bank charges or transaction fees will be deducted from the refunded amount.

Acknowledgment of Withdrawal: The Seller will acknowledge the Customer’s withdrawal request within 3 business days of receiving it.

4.2 Cancellations Beyond the Withdrawal Period

After the 14-day withdrawal period, cancellations are subject to the terms outlined in the confirmed booking and cancellation policies, which include:

  1. Cancellation Deadlines and Penalties:
    • More than 45 Days Before Service: €150 per person as a planning fee.
    • 45 to 30 Days Before Service: 30% of the total cost per person, or €250 per person (whichever is higher).
    • 29 to 15 Days Before Service: 50% of the total cost per person, or €250 per person (whichever is higher).
    • Less than 14 Days Before Service: No refunds will be issued.
  2. Refund Policy:
    • Refunds, if applicable, will be issued according to the penalties and deadlines listed above. Bank and processing fees will be deducted from the refund.

Important Note:

  • Cancellations made less than 48 hours before the tour start time will be categorized under the “Less than 14 Days Before Service” clause, and no refunds will be issued.
  • Refunds for cancellations (where applicable) will follow the same refund timeline (up to 40 calendar days after the scheduled service date).

ARTICLE 5: SELLER’S RESPONSIBILITIES

The Seller agrees to provide services as described and confirmed in the program or booking details.

If the Seller is unable to deliver services as promised (due to cancellations or other issues), the Customer will be provided with:

  1. Alternative services or equivalent arrangements.
  2. A full or partial refund, as applicable.

ARTICLE 6: CUSTOMER’S RESPONSIBILITIES

  • The Customer must provide accurate and complete information during the booking process (e.g., full name, contact details, travel dates).
  • The Customer must adhere to the agreed terms of the tour or service, including meeting points, schedules, and deadlines.
  • Any issues arising due to incorrect or incomplete information provided by the Customer may result in additional charges or service limitations.

ARTICLE 7: LIMITATIONS OF LIABILITY

The Seller is not liable for delays or disruptions caused by external factors beyond its control, including but not limited to:

  1. Force majeure events (natural disasters, pandemics, government restrictions).
  2. Failures by third-party providers for transportation, accommodation, or similar services.

In such cases, the Seller’s liability is limited strictly to the total amount paid by the Customer under this Agreement.

ARTICLE 8: APPLICABLE LAW & DISPUTE RESOLUTION

  • This Agreement is governed by the laws of the Republic of Turkey.
  • Any disputes or concerns will first be handled amicably through direct communication between the parties.
  • If no resolution is achieved, the matter may be escalated to the Selçuk Consumer Arbitration Committee or the authorized courts where the Seller is headquartered.

ARTICLE 9: ACCEPTANCE OF TERMS

  • By completing the payment during the booking process, the Customer confirms that they have read, understood, and agreed to the terms outlined in this Agreement.
  • This Agreement constitutes a legally binding contract between the Customer and the Seller.

Date of Agreement

As the purchase date indicated during booking. #distance-sales-agreement