DISTANCE SALES AGREEMENT
This Distance Sales Agreement (“Agreement”) is made between:
Company Name: Ephesian Turizm Tic. LTD. STI.
Address: Ataturk Mah. 1023 Sok. No: 11/1, Selcuk – Izmir / Turkiye
Contact Information:
Full Name: As provided by the buyer
Billing Address: As provided by the buyer
Email Address: As provided by the buyer
Phone Number: As provided by the buyer
By accepting this Agreement, the Customer consents to the terms of the sale as described below.
This Agreement governs the remote sale of the following product/service as described below:
This Agreement is established in compliance with the Turkish Law on the Protection of Consumers (Law No. 6502) and the Regulation on Distance Contracts, ensuring the rights and obligations of the parties.
Secure Payments: All online payments are processed using certified systems that comply with industry-standard encryption and security practices.
Non-Payment: If payment cannot be processed for any reason, the Seller reserves the right to cancel the reservation until the issue is resolved.
Refund Timeline: Refunds for eligible withdrawals will be processed within up to 40 calendar days following the originally scheduled service date. Any applicable bank charges or transaction fees will be deducted from the refunded amount.
Acknowledgment of Withdrawal: The Seller will acknowledge the Customer’s withdrawal request within 3 business days of receiving it.
After the 14-day withdrawal period, cancellations are subject to the terms outlined in the confirmed booking and cancellation policies, which include:
Important Note:
The Seller agrees to provide services as described and confirmed in the program or booking details.
If the Seller is unable to deliver services as promised (due to cancellations or other issues), the Customer will be provided with:
The Seller is not liable for delays or disruptions caused by external factors beyond its control, including but not limited to:
In such cases, the Seller’s liability is limited strictly to the total amount paid by the Customer under this Agreement.
As the purchase date indicated during booking.
These terms and conditions govern the use of Ephesian Tourism & DMC’s website, located at https://ephesiantourism.com. By accessing or using this website or any of its services, you acknowledge that you agree to these terms and conditions. If you do not agree with any part of these terms, please refrain from using our services.
We offer the following convenient payment options:
After payment is received, you will receive a confirmation email containing all booking details. If you do not receive confirmation within 24 hours, please contact us directly.
The following cancellation penalties apply:
| Notice Period Before Departure | Cancellation Fee |
|---|---|
| More than 45 Days | €150 per person (planning fee). |
| 45-30 Days | 30% of the total cost OR €250 per person (whichever is higher). |
| 29-15 Days | 50% of the total cost OR €250 per person (whichever is higher). |
| Less than 14 Days | No refund (treated as a no-show). |
Examples for Clarity:
Cancellations can be requested via email, phone, or WhatsApp. Please include your booking details for efficient processing.
For last-minute emergencies requiring modifications, please contact our 24/7 support line. Our team will do its best to accommodate your needs.
These terms are governed in accordance with the laws of the Republic of Türkiye.
We’re committed to making your travel experience seamless and enjoyable. For any inquiries or further clarification, please feel free to contact us via:
Email: hello@ephesiantourism.com
Phone: +90 232 892 2264
WhatsApp: +90 540 374 3787
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