Skip to content
Facebook Instagram X Linkedin Trip Advisor WhatsApp
Phone +90 (540)-374-3787Email hello@ephesiantourism.comlicence plate icon whiteSELCUK EPHESUS TRAVEL AGENCY A-17923
Ephesian Tourism & DMC
  • Home
  • Tours
  • Blog
  • About
  • Contact
Ephesian Tourism & DMC

Home • Turkey Travel Agency

Turkey Travel Agency


Unforgettable Journey

Your Unforgettable Journey Starts Here!

Welcome to Ephesian Tourism & DMC, your premier travel agency in Turkey. With years of experience and a solid reputation, we specialize in providing comprehensive travel services and tailor-made itineraries.

cONTACT NOW

Discover the Unforgettable with Ephesian Tourism & DMC. Our dedicated team curates personalized itineraries that showcase Turkey’s rich history, diverse landscapes, and vibrant culture. From your first contact, we prioritize your preferences, ensuring every detail matches your desires and budget. With seamless planning, including airport transfers and handpicked accommodations, we guarantee a stress-free experience. Our network of experienced guides provides insightful commentary and local expertise, adding depth and authenticity to your journey. Embark on a remarkable adventure with Turkey’s leading travel agency, Ephesian Tourism & DMC.

Our Services

Your Gateway to Turkey!

At Ephesian Tourism & DMC, we offer a comprehensive range of services to ensure that your travel experience in Turkey is exceptional. Our dedicated team is committed to providing personalized attention and expert guidance to make your trip unforgettable.

TURKEY TRIP PLANNER
tailor made trip planning

Customized Trip Planning

We specialize in creating tailor-made itineraries that perfectly match your preferences, interests, and budget. Our travel experts will work closely with you to design a unique journey that reflects your individuality and allows you to explore the best of Turkey.

Accommodation Arrangements

Accommodation Arrangements

With our extensive network of partnerships with hotels, resorts, and other accommodation options, we can secure the perfect place for you to stay during your visit to Turkey. Whether you prefer luxury resorts, boutique hotels, or cozy guesthouses, we have options to suit every taste and budget.

Private transportation arrangements

Transportation Coordination

We take care of all your transportation needs, starting from seamless airport transfers to arranging local transportation during your stay. Our team will ensure that you have a hassle-free and comfortable travel experience, allowing you to focus on enjoying your journey.

Antalya-Aspendos-Theatre-Sightseeing

Sightseeing and Activities

Explore Turkey’s wonders with our curated tours, excursions, and cultural activities. Discover rich history, vibrant culture, and stunning landscapes. Our experienced guides offer insightful commentary as you visit iconic landmarks and hidden gems.

Example B Roll Image 819x1024 1

Travel Consultation

Our experts provide personalized assistance throughout your travel planning journey. From destination advice to attraction recommendations, we’re here to support you with reliable information, ensuring you make informed decisions for a seamless trip.

Unleash the Magic of Turkey!

Ignite your sense of adventure and immerse yourself in the beauty of Turkey. Let Ephesian Tourism & DMC be your guide to extraordinary experiences. Start planning your dream trip today and create memories that will last a lifetime.

CONTACT NOW!

Why Choose Us?

Extensive destination knowledge

Discover the hidden gems and iconic landmarks of Turkey with our unparalleled destination knowledge.

Individually tailored experiences

Experience personalized attention and meticulous planning tailored to your unique travel preferences.

Strong network of suppliers

Benefit from our strong network of trusted suppliers, ensuring top-quality services throughout your journey.

Unforgettable adventures

Glowing feedbacks from delighted clients who have embarked on unforgettable adventures with us.

Istanbul Ortakoy Turkish Flag

Top 10 Reasons Why You Should Book Your Turkey Holiday with a Turkish Travel Agency

June 14, 2023

Planning a trip to Turkey can be an exciting and rewarding experience, but it can also be overwhelming and stressful if you’re trying to do it on…

We are passionate about creating exceptional travel experiences. Contact us today to start planning your journey through the captivating landscapes and cultural treasures of Turkey.

cONTACT NOW

Popular Destinations

Istanbul Bosphorus Bridge Night View

Istanbul

Cappadocia - Balloons

Cappadocia

duden waterfall antalya

Antalya

Kusadasi Harbour and Pigeon Island

Kusadasi

Celsus Library in Ephesus - Selcuk

Ephesus

Pamukkale travertines sunset view

Pamukkale

Contact Us

Contact Form

Say Hello!
+90 (540)-374-3787
+90 (232)-892-2264
hello@ephesiantourism.com
  • facebook page
  • instagram page
  • X
  • linkedin page
  • whatsapp chat
  • facebook page
  • instagram page
  • X
  • linkedin page
  • whatsapp chat
Ephesian Tourism & DMC

Turkey Travel Agency

Turkey Tour Operator

Turkey DMC

Turkey Tour Packages

Honeymoon Holidays

Pages

Blog

Booking & Cancellation

Terms & Conditions

Privacy Policy

Contact

Licence Information
Ephesian Tourism is a verified agency

SELCUK EPHESUS TRAVEL AGENCY

Ephesian Tourism & DMC is a trade mark of EPHESIAN TURIZM TIC. LTD. STI.
Copyright © 2025 by Ephesian Tourism & DMC

DISTANCE SALES AGREEMENT

This Distance Sales Agreement (“Agreement”) is made between:

SELLER

Company Name: Ephesian Turizm Tic. LTD. STI.
Address: Ataturk Mah. 1023 Sok. No: 11/1, Selcuk – Izmir / Turkiye
Contact Information:

  • Mobile: +90 540 374 3787
  • Office: +90 232 892 2264
  • Email: hello@ephesiantourism.com
  • Tax Office: Selcuk
  • Tax ID Number: 3361305548
  • Trade Registry Information: Selçuk Chamber of Commerce, Trade Registration Number: 2593

CUSTOMER

Full Name: As provided by the buyer
Billing Address: As provided by the buyer
Email Address: As provided by the buyer
Phone Number: As provided by the buyer

By accepting this Agreement, the Customer consents to the terms of the sale as described below.


ARTICLE 1: SUBJECT OF THE AGREEMENT

This Agreement governs the remote sale of the following product/service as described below:

  • Tour/Service Description: As detailed and offered in the booking program or invoice.
  • Date of Service: As confirmed during booking or offered in the program.
  • Sales Price: As stated in the booking confirmation or invoice.

This Agreement is established in compliance with the Turkish Law on the Protection of Consumers (Law No. 6502) and the Regulation on Distance Contracts, ensuring the rights and obligations of the parties.


ARTICLE 2: DELIVERY OF SERVICE

  1. Delivery Scope:
    • The service or tour will be delivered to the Customer as per the details confirmed in the program or booking confirmation.
    • Tour confirmations, tickets, and additional details will be sent to the Customer’s provided email address. Note: Customers are responsible for ensuring that the email provided is functional and that they check their inbox (and spam/junk folders) promptly after booking.
  2. Flexibility of Itinerary:
    • The Seller reserves the right to modify the order of visits or itinerary based on operational circumstances such as weather, traffic, or availability.
    • All promised destinations and activities will still be covered by the end of the service period. The tour guide is authorized to make any necessary adjustments to the order of events for the overall benefit of the tour experience.
  3. Force Majeure:
    • In cases of delays or disruptions caused by unforeseen circumstances (e.g., natural disasters, pandemics, or government restrictions), the Seller will notify the Customer and attempt to offer alternative arrangements, reschedule the tour, or provide a refund at its discretion.

ARTICLE 3: PAYMENT TERMS

  • Payments must be made via the available methods offered during the booking process, including credit cards, bank transfers, or other accepted options.
  • The total cost of the order, including applicable taxes, is stated in the booking confirmation.
  • Payment is only considered complete when the full amount is successfully received by the Seller.

Secure Payments: All online payments are processed using certified systems that comply with industry-standard encryption and security practices.

Non-Payment: If payment cannot be processed for any reason, the Seller reserves the right to cancel the reservation until the issue is resolved.


ARTICLE 4: RIGHT OF WITHDRAWAL & CANCELLATION

4.1 Right of Withdrawal

  • The Customer has the right to withdraw from this Agreement within 14 days of purchase without providing any reason, provided that:
    1. The service or tour has not commenced.
    2. No irreversible arrangements (e.g., accommodation, tickets, special bookings) have been made as part of the service.
  • To exercise the right of withdrawal, the Customer must submit a written request via email to hello@ephesiantourism.com.

Refund Timeline: Refunds for eligible withdrawals will be processed within up to 40 calendar days following the originally scheduled service date. Any applicable bank charges or transaction fees will be deducted from the refunded amount.

Acknowledgment of Withdrawal: The Seller will acknowledge the Customer’s withdrawal request within 3 business days of receiving it.


4.2 Cancellations Beyond the Withdrawal Period

After the 14-day withdrawal period, cancellations are subject to the terms outlined in the confirmed booking and cancellation policies, which include:

  1. Cancellation Deadlines and Penalties:
    • More than 45 Days Before Service: €150 per person as a planning fee.
    • 45 to 30 Days Before Service: 30% of the total cost per person, or €250 per person (whichever is higher).
    • 29 to 15 Days Before Service: 50% of the total cost per person, or €250 per person (whichever is higher).
    • Less than 14 Days Before Service: No refunds will be issued.
  2. Refund Policy:
    • Refunds, if applicable, will be issued according to the penalties and deadlines listed above. Bank and processing fees will be deducted from the refund.

Important Note:

  • Cancellations made less than 48 hours before the tour start time will be categorized under the “Less than 14 Days Before Service” clause, and no refunds will be issued.
  • Refunds for cancellations (where applicable) will follow the same refund timeline (up to 40 calendar days after the scheduled service date).

ARTICLE 5: SELLER’S RESPONSIBILITIES

The Seller agrees to provide services as described and confirmed in the program or booking details.

If the Seller is unable to deliver services as promised (due to cancellations or other issues), the Customer will be provided with:

  1. Alternative services or equivalent arrangements.
  2. A full or partial refund, as applicable.

ARTICLE 6: CUSTOMER’S RESPONSIBILITIES

  • The Customer must provide accurate and complete information during the booking process (e.g., full name, contact details, travel dates).
  • The Customer must adhere to the agreed terms of the tour or service, including meeting points, schedules, and deadlines.
  • Any issues arising due to incorrect or incomplete information provided by the Customer may result in additional charges or service limitations.

ARTICLE 7: LIMITATIONS OF LIABILITY

The Seller is not liable for delays or disruptions caused by external factors beyond its control, including but not limited to:

  1. Force majeure events (natural disasters, pandemics, government restrictions).
  2. Failures by third-party providers for transportation, accommodation, or similar services.

In such cases, the Seller’s liability is limited strictly to the total amount paid by the Customer under this Agreement.


ARTICLE 8: APPLICABLE LAW & DISPUTE RESOLUTION

  • This Agreement is governed by the laws of the Republic of Turkey.
  • Any disputes or concerns will first be handled amicably through direct communication between the parties.
  • If no resolution is achieved, the matter may be escalated to the Selçuk Consumer Arbitration Committee or the authorized courts where the Seller is headquartered.

ARTICLE 9: ACCEPTANCE OF TERMS

  • By completing the payment during the booking process, the Customer confirms that they have read, understood, and agreed to the terms outlined in this Agreement.
  • This Agreement constitutes a legally binding contract between the Customer and the Seller.

Date of Agreement

As the purchase date indicated during booking.


These terms and conditions govern the use of Ephesian Tourism & DMC’s website, located at https://ephesiantourism.com. By accessing or using this website or any of its services, you acknowledge that you agree to these terms and conditions. If you do not agree with any part of these terms, please refrain from using our services.


Definitions

  • Client, You, or Your: Refers to any individual accessing the website and agreeing to the Company’s terms and conditions.
  • The Company, Ourselves, We, Our, or Us: Refers to Ephesian Tourism & DMC.
  • Party, or Parties: Refers collectively to the Client and the Company.
  • Departure Date, Scheduled Tour Departure Date: Refers to the starting date of your travel services.

Booking Policy

Reservation Process

  • Reservations can be made through our website, email, WhatsApp, or phone.
  • A minimum deposit of 50% of the total cost is required at the time of booking.
  • The remaining balance must be paid no later than 30 days before the scheduled departure date.
  • For reservations made within 30 days of the departure date, the full package amount must be paid upon booking.
  • In certain cases, we may offer flexible deposit amounts or alternative payment deadlines based on the specific conditions of your booking. Any special arrangements, such as a reduced deposit or revised payment schedule, will be indicated on your invoice.
  • In such cases, please refer to the payment deadlines and details shown on your invoice, which will override our standard reservation policies. Ensure all payments align with the specific terms outlined in the file sent to you.

Important Payment Deadlines

  • To secure your booking, please ensure all payments are completed by the specified deadlines. Reservations not paid in full by the 30-day deadline may be canceled, and the initial deposit may be forfeited.
  • If you experience difficulties with payment schedules, please contact us directly for assistance.
  • In cases where alternative payment deadlines or special arrangements have been agreed upon, the deadlines specified in your invoice will take precedence over standard deadlines.
  • We encourage you to review your invoice carefully to avoid any confusion and ensure payments are made on time to secure your bookings.

Payment Methods

We offer the following convenient payment options:

  1. Bank Transfer:
    • A 50% deposit is required upfront to secure the reservation.
    • A 2% bank charge applies to both the deposit and the remaining balance.
  2. Online Credit Card Payment:
    • Enjoy fast and secure payments through our online payment system.
    • A 4% bank charge applies to both the deposit and remaining balances.
    • Only 3D Secure Credit Cards are accepted. 3D Secure adds an extra layer of protection against fraudulent activities by verifying cardholder identity through a One-Time Password (OTP) sent via SMS or email.
  3. Cash Upon Arrival:
    • Available only if explicitly approved by your travel specialist during the booking process.
    • No additional fees apply for this method.

Booking Confirmation

After payment is received, you will receive a confirmation email containing all booking details. If you do not receive confirmation within 24 hours, please contact us directly.


Cancellation Policy

Cancellation Deadlines and Fees

The following cancellation penalties apply:

Notice Period Before DepartureCancellation Fee
More than 45 Days€150 per person (planning fee).
45-30 Days30% of the total cost OR €250 per person (whichever is higher).
29-15 Days50% of the total cost OR €250 per person (whichever is higher).
Less than 14 DaysNo refund (treated as a no-show).

Examples for Clarity:

  • For a total cost of €1,000 per person, canceling 35 days before departure will result in a penalty of €300 (30%).
  • For a total cost of €700 per person, canceling under the same conditions will result in a penalty of €250, as 30% (€210) is less than €250.

Refund Policy

  • Refunds for cancellations (when applicable) will be processed within up to 40 calendar days following the originally scheduled departure date.
  • Bank charges and transaction fees will be deducted from the refunded amount.

Exceptions

  1. Customized Tour Packages:
    • Personalized packages that include discounted, special rates, or non-refundable services are non-refundable, unless explicitly stated otherwise.
  2. Force Majeure (Emergencies):
    • Exceptional circumstances such as natural disasters, government-imposed restrictions, health emergencies, travel bans, or other uncontrollable events may warrant special consideration.
    • In such cases, refunds, postponements, or fee waivers may be offered at the Company’s discretion. Please contact us to discuss such scenarios.

Cancellation Request Procedure

Cancellations can be requested via email, phone, or WhatsApp. Please include your booking details for efficient processing.


Modification Policy

Flexible Modifications

  • Changes to reservations are allowed free of charge, up to 8 days before your scheduled departure date.
  • For tailor-made tour packages that include special arrangements such as accommodation, flight tickets, or other non-standard services, the specific terms and conditions for those services will apply. These may involve fees or restrictions depending on the policies of the third-party providers involved.

Postponements

  • Reservations may be postponed within the same travel season, subject to availability. Postponements during festival seasons, national holidays, or public holidays are excluded.
  • For packages involving flight tickets, additional fees may apply. Price differences arising due to seasonal changes will be communicated during your postponement request.

Changes in Guest Numbers

  • The final cost is calculated based on the number of adults and children confirmed at the time of booking.
  • Reducing the number of guests after booking may result in price adjustments. Confirmed prices are based on the initially declared group size.

Emergency Assistance

For last-minute emergencies requiring modifications, please contact our 24/7 support line. Our team will do its best to accommodate your needs.


Day Tour Itineraries

  • All day tour itineraries are subject to slight changes in the order of site visits. While we are committed to covering all the promised sites listed in the itinerary, the order in which sites are visited may vary based on local conditions, traffic, weather, or other logistical factors.
  • On the day of the tour, the tour guide will have full authority to make decisions regarding the best sequence of site visits to ensure a smooth and enjoyable experience for all participants.
  • Rest assured, every effort will be made to ensure all scheduled sites and experiences are delivered by the end of the day.

Important Notices

  • Our booking, cancellation, and modification policies are subject to change without prior notice.
  • Customers are responsible for reviewing the most recent version of these terms before making payments or reservations.

Additional Recommendations

  • We strongly recommend purchasing travel insurance to protect your booking against cancellations, schedule changes, or unforeseen emergencies.
  • For any disputes, we prioritize resolving them amicably before further legal action is pursued.

Legal Governance

These terms are governed in accordance with the laws of the Republic of Türkiye.

  • Any disputes will fall under the jurisdiction of the Türkiye Consumer Courts.

Need Assistance?

We’re committed to making your travel experience seamless and enjoyable. For any inquiries or further clarification, please feel free to contact us via:
Email: hello@ephesiantourism.com
Phone: +90 232 892 2264
WhatsApp: +90 540 374 3787

Say Hello!

  • Home
  • Tours
  • Blog
  • About
  • Contact